Privacy Policy

Last updated: 09/09/2025

Page & Page House (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you engage with us through our website, services, or communications.

Page & Page House operates as a business centre and adviser hub, providing you with the opportunity to book an appointment with an appropriately qualified and registered adviser in their own field.  These advisers can assist you in mortgage, protection, investment and pension needs as well as related financial and estate planning services.  We operate from our offices at Page and Page House, 40a High Street, Andover, SP10 1NF.

Our data controller is PAPPA Ltd, which owns the client database acquired from Page and Page Andover (no longer trading). The trading style Page & Page is used for client communications, but regulated financial advice is provided by the individual advisers operating under their authorised firms.

For any queries about this policy, please contact us at:

• Email: pappaltd@gmail.com
• Phone: 01264 332334
• Website: www.pageandpagehouse.co.uk
   

We may collect and process the following information about you:

• Contact details (name, address, telephone number, email address) for the purpose of making your introduction to a appropriately qualified adviser.
   
• Identification documents (to meet legal and regulatory requirements)
   
• Records of communications (emails, telephone calls – calls may be recorded)
   
• Website usage data (cookies, analytics, browsing activity)
   

We use your data to:

• Communicate with you regarding your enquiries, applications, or ongoing advice
   
• Meet regulatory and legal obligations (e.g., anti-money laundering checks)
   
• Maintain business and client records securely
   
• Send relevant marketing and review communications, where we rely on legitimate interest or where you have provided consent
   

We rely on one or more of the following lawful bases:

• Contract: Processing necessary to provide you with the services you request
   
• Legal obligation: Processing required to comply with regulatory or legal duties
   
• Legitimate interest: Communicating with clients whose data was acquired through the purchase of Page and Page Andover’s database, ensuring continuity of service
   
• Consent: Where required for marketing communications (you may withdraw consent at any time)
   

Your data is stored securely on cloud-based systems managed by Inteliflo, a UK-based provider of financial services technology. Security measures include encryption, access controls, and regular audits to protect your personal information.

We retain your data only as long as necessary for the purposes set out in this policy, and in line with regulatory retention requirements.

We may share your personal data with:

• Our in-house advisers to assist them 
• Regulatory bodies where required by law
• Professional advisers (accountants, solicitors) where necessary
• Third-party processors who provide secure IT, hosting, and communication services
   

We do not sell your personal data to any third parties.

Under data protection law, you have the following rights:

• To access the personal data we hold about you
• To request correction of inaccurate information
• To request deletion of your data (where legally possible)
• To restrict or object to processing
• To request transfer of your data to another provider (data portability)
• To withdraw consent to marketing at any time
   

Requests can be made by contacting us using the details in Section 1.

Our website may use cookies to improve user experience, track site performance, and analyse visitor behaviour. You can manage or disable cookies through your browser settings.

If you have any concerns about how your data is handled, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

We may update this policy from time to time to reflect changes in our practices, legal obligations, or services. The most recent version will always be published on our website.